Help Center
Short, friendly guides to get you up and running.
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Set up your account
- How to verify your sending domain (DNS setup) A simple, step-by-step guide to authenticating your domain in TinyCourier with DKIM, SPF, and DMARC DNS records so your emails reach the inbox.
- Setting your sender details and email footer Configure your default From name and address, and the legally required unsubscribe link and postal address footer, in TinyCourier.
- Getting your account approved to send New TinyCourier accounts get a quick review before sending is enabled. Here's what we ask, why, and how to get approved fast.
- Securing your account with two-factor authentication Turn on two-factor authentication (2FA) in TinyCourier to add an extra layer of protection to your account.
- Using the API and creating API keys Connect your own tools to TinyCourier with the API. How to create an API key, keep it safe, set permissions, and where to find the full reference.
- Deleting data and handling privacy requests How to permanently delete a subscriber's personal data, export their data on request, and close your TinyCourier account, all in line with GDPR.
Grow your list
- How to import your subscribers Bring your existing email contacts into TinyCourier from a CSV spreadsheet, copy-paste, or MailerLite, with a simple column-mapping walkthrough.
- How to build a signup form Create a signup form in TinyCourier and add it to your website so visitors can join your email list automatically.
- What is double opt-in (and why it protects you) Double opt-in explained in plain English, why TinyCourier uses it for signup forms, and how it keeps your list clean and your emails in the inbox.
- Tags and segments explained Learn the difference between tags and segments in TinyCourier and how to use them to send the right email to the right people.
- Using custom subscriber fields Store extra details about your subscribers, like company, city, or birthday, with custom fields, then use them to personalize emails and build segments.
- Managing your subscribers Search, filter, edit, tag, unsubscribe, export, and delete subscribers in TinyCourier, including bulk actions for handling many at once.
- Subscriber statuses explained What subscribed, unsubscribed, bounced, complained, and pending mean for a subscriber in TinyCourier, and what to do about each one.
Send great email
- How to create and send an email campaign A step-by-step guide to writing, designing, choosing recipients, and sending your first email campaign in TinyCourier.
- Personalize emails with merge tags Use merge tags in TinyCourier to automatically drop each subscriber's name and details into your emails, with fallbacks for missing info.
- Automations basics Set up automated email sequences in TinyCourier that send the right message at the right time, like a welcome series, without you lifting a finger.
Keep it healthy
- Understanding your campaign stats What opens, clicks, bounces, complaints, and unsubscribes mean in TinyCourier, and which numbers actually matter for a healthy email list.
- Why emails bounce and how to keep your list healthy Understand email bounces, complaints, and suppressions in TinyCourier, and learn simple habits that keep your emails landing in the inbox.
Email basics & deliverability
- Why are my emails going to spam? (and how to fix it) The real reasons emails land in the spam folder, and a clear checklist to get your newsletters back into the inbox where people will read them.
- DKIM, SPF, and DMARC explained (in plain English) A jargon-free explanation of the three email authentication records, DKIM, SPF, and DMARC, what each one does, and why they decide whether you reach the inbox.
- What is a good email open rate? Realistic email open rate benchmarks, why the "average" is less useful than you think, and practical ways to get more people opening your emails.
- CAN-SPAM compliance checklist A plain-English checklist for staying compliant with CAN-SPAM, the US email law, and how TinyCourier handles most of it for you automatically.
- GDPR for email marketing What GDPR means for your email list in plain English, consent, data rights, and how TinyCourier helps you stay compliant when emailing people in the EU.
- Single vs double opt-in, which should you use? The difference between single and double opt-in, the pros and cons of each, and why double opt-in is usually the smarter choice for your email list.
Account & billing
- Plans, billing, and usage limits How TinyCourier plans work, what counts toward your limits, and how to upgrade, downgrade, or manage your subscription.
- How your usage is counted Exactly what counts toward your TinyCourier plan, active subscribers and emails sent, when limits reset, and how to track your usage so there are no surprises.