Terms of Service

1. Acceptance of these terms

TinyCourier is operated by Regula Rothen, trading as TinyCourier, a sole proprietor based in Bern, Switzerland (“TinyCourier”, “we”, “us”). To use the service you must be at least 16 years old and able to form a binding contract. The service is intended for business and professional use. You must provide accurate account and billing information and keep it up to date. If you use TinyCourier on behalf of an organization, you confirm you are authorized to bind that organization to these terms.

2. The service

TinyCourier is a simple email newsletter service that lets you manage subscriber lists and send email campaigns. We aim to keep it dependable and to give you full export of your data at any time. We may add, change, or remove features, but we will not make a change that materially reduces the core service you are paying for without reasonable notice.

3. Accounts and security

You are responsible for your account, for keeping your password and credentials secure, and for all activity that happens under your account. Notify us promptly at help@tinycourier.com if you suspect unauthorized use. We may access your account where reasonably necessary to provide support, maintain security, or comply with the law. We may decline or close accounts that fail a compliance or abuse review.

4. Acceptable use and anti-spam

Permission is the heart of good email. You agree that every recipient you email through TinyCourier has given you clear, affirmative consent to receive it, and that you can demonstrate that consent on request. In particular you must:

• only email people who opted in — never purchased, rented, scraped, or third-party lists;
• include accurate sender identification and a working physical or business contact;
• include a clear, working unsubscribe link in every campaign and honor opt-outs promptly;
• promptly stop emailing addresses that hard-bounce or unsubscribe;
• comply with all applicable laws, including the GDPR, the Swiss FADP, and anti-spam laws;
• not use the service to send spam, to harass, deceive, or impersonate, or to evade these rules.

Excessive spam complaints, bounce rates, or abuse reports may lead to suspension or termination without refund. We may use automated and manual checks to enforce these rules.

5. Prohibited content

You may not use TinyCourier to store or send content that:

• is illegal, or promotes illegal activity, terrorism, child sexual abuse material, or hate;
• is sexually explicit, or relates to gambling, illegal drugs, or weapons;
• is deceptive, fraudulent, phishing, malware, or a pyramid/“get-rich-quick” scheme;
• infringes anyone's intellectual property, privacy, or other rights;
• is defamatory, harassing, or discriminatory.

You are solely responsible for your content and warrant that you have the rights to use and send it.

6. Your content and data

You own your content and your subscriber data. You grant us a limited license to host, process, and transmit it solely to provide and support the service. We will never sell it or use it for our own marketing. Where we process personal data about your subscribers, we do so as your processor under the Data Processing Agreement, and you remain responsible, as controller, for having a lawful basis to collect and email them.

7. Plans, pricing and payment

Paid plans are billed in advance, monthly or annually, through our payment processor, Stripe. Subscriptions renew automatically for the same period until you cancel. Prices are shown on our pricing page; we may change prices with at least 14 days' notice before your next renewal. You are responsible for any applicable taxes (such as VAT), which may be added to your invoice. If a payment fails, we may retry it and may downgrade or suspend your account if it remains unpaid.

8. Free plan

We offer a free plan with limited sending and subscriber allowances, so you can try the service without a credit card. Free accounts that reach their limit stop sending until you upgrade. We may change the free plan's limits or availability with reasonable notice, and may close free accounts that are inactive for an extended period or used abusively.

9. Cancellation and refunds

You may cancel at any time from your account settings; cancellation stops future renewals and takes effect at the end of your current billing period. Because we bill in advance, fees already paid are generally non-refundable, and we do not refund partial periods or unused allowances. We do not refund accounts suspended or terminated for breach of these terms. If we terminate your paid account without cause before a paid period ends, we will refund the unused portion. Nothing here limits any non-waivable statutory rights you may have.

10. Account limits and fair use

Each plan has subscriber and sending allowances. You may not work around these limits — for example by repeatedly deleting and re-importing subscribers, or by splitting one organization across multiple accounts. Even where a feature is described as generous or unlimited, use must be reasonable and must not place a disproportionate or abusive load on our infrastructure. If your use causes problems, we will normally contact you to find a solution before taking further action.

11. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate your access if you breach these terms, if your use poses a security, legal, or reputational risk, or as required by law. Where practical and lawful, we will give you notice and a chance to fix the problem; for compliance reviews, if we do not hear from you within 30 days we may terminate the account. On termination, your right to use the service ends; we will let you export your data for a reasonable period and then delete it as described in our Privacy Policy.

12. Intellectual property

We own all rights in the TinyCourier service, including its software, design, and trademarks. These terms do not give you any rights in the service except the limited right to use it as permitted. You may not copy, modify, resell, reverse-engineer, or create derivative works of the service. You keep all rights in your own content.

13. Disclaimers

We work hard to keep TinyCourier reliable, but the service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that every email will be delivered, since delivery depends on factors outside our control. Some mandatory consumer warranties may not be excludable under applicable law, and nothing here limits those.

14. Limitation of liability

To the fullest extent permitted by law, TinyCourier will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, or lost or corrupted data. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the twelve months before the event giving rise to the claim. We are not liable for failures caused by events beyond our reasonable control. Nothing in these terms excludes liability that cannot be excluded by law, including for intentional misconduct or gross negligence.

15. Indemnification

You agree to indemnify and hold TinyCourier harmless from any claims, losses, and reasonable costs arising from your content, your use of the service, your emailing of recipients, or your breach of these terms or applicable law.

16. Privacy and data processing

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, the Data Processing Agreement applies and forms part of these terms. Our current sub-processors are listed at tinycourier.com/subprocessors.

17. Changes to the service and terms

We may update these terms from time to time. When we make a material change, we will update the “Last updated” date and, where appropriate, notify you by email or in the app. Changes take effect when posted, and your continued use of the service means you accept them. If you do not agree to a change, you may stop using the service and cancel.

18. Governing law and jurisdiction

These terms are governed by the laws of Switzerland, without regard to conflict-of-law rules. The courts of Bern, Switzerland have exclusive jurisdiction over any dispute, subject to any mandatory consumer-protection rights you may have in your country of residence.

19. Miscellaneous

These terms, together with the Privacy Policy and (where applicable) the DPA, are the entire agreement between us about the service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor of our business. There are no third-party beneficiaries.

20. Contact

Questions about these terms? Email us at help@tinycourier.com.